Effective Date: November 11, 2023

Welcome to Wambui Gym Equipment!

We are committed to providing our customers with the highest quality gym equipment and exceptional customer service. We understand that you may need to return or exchange an item, and we want to make this process as easy and convenient as possible.

Refunds

All items purchased from Wambui Gym Equipment can be returned for a full refund within 30 days of the purchase date. To be eligible for a refund, the item must be in its original packaging, with all tags and accessories attached. Items that are damaged, used, or modified will not be accepted for refund.

To initiate a refund, please follow these steps:

  1. Contact our customer service team at wambuigymshop@gmail.com or +254 708 603 007 to request a return authorization number (RMA).
  2. Pack the item securely in its original packaging, including all tags and accessories.
  3. Affix the RMA label to the outside of the package.
  4. Ship the package to the following address:

Wambui Gym Equipment Anpemu House Ngara Road 1st floor near Equity Bank Ngara

Exchanges

We are happy to exchange items for a different size or color within 30 days of the purchase date. The item must be in its original packaging, with all tags and accessories attached. Items that are damaged, used, or modified will not be accepted for exchange.

To initiate an exchange, please follow these steps:

  1. Contact our customer service team at admin@wambuigymequipment.co.ke or +254 708 603007 to request an exchange.
  2. Pack the item securely in its original packaging, including all tags and accessories.
  3. Ship the package to the following address:

Wambui Gym Equipment Park Road Ngara, Kenya

Please note that you will be responsible for the shipping costs of both the returned item and the replacement item.

Exceptions

There are a few exceptions to our refund and return policy. These exceptions include:

  • Special order items
  • Clearance items
  • Items that have been used or modified

Customer Satisfaction

We are committed to providing our customers with the highest level of satisfaction. If you are not satisfied with your purchase, please contact us and we will be happy to work with you to resolve the issue.

Thank you for shopping at Wambui Gym Equipment!

Close My Cart
Close Recently Viewed
Close
Close
Categories